harumbet Privacy Policy

This page describes what we collect when you use harumbet and how we keep that data protected. We at harumbet take privacy seriously. Our commitment is to be transparent about the information we gather, how we use it, and the choices you have over your own data.

Our services are available only where local law permits. When you create an account on harumbet, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a football bet on Liga 1 or Piala AFF fixtures, you share personal information with us. We explain below exactly what happens to it.

What We Collect on harumbet

We collect your email address, phone number, legal name, and date of birth when you register. We also collect identity documents (passport, national ID, or driver's license) to verify your account—this is a standard KYC requirement. Our staff in Jakarta, Surabaya, Bandung, Medan, and Semarang process these documents during business hours.

When you deposit or withdraw, we collect transaction details: the payment method you chose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the date. We do not store your card numbers or bank account credentials directly; our payment processors handle that. We also log your IP address, device type, and browser when you access harumbet, whether via desktop or our mobile app.

We also collect data on your activity: which slot games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), how long you spend on each game, your live-dealer table sessions, and your sportsbook bets. We use this to troubleshoot technical issues, detect fraud, and improve our service. We do not sell this data to third parties.

How We Use Your Data on harumbet

We use your personal information to set up and manage your harumbet account. When you request account recovery or dispute a transaction, our multilingual support team uses your data to respond. We aim to reply during business hours; response times depend on verification complexity and holidays like Idul Fitri and Idul Adha.

We process payment and withdrawal requests using your email and identity details. Our third-party payment processors—licensed operators in the region—receive only the minimum data needed to complete the transaction. We do not share your full identity document with these processors unless local anti-money-laundering law requires it.

We use your activity logs to spot irregular patterns (multiple logins from different countries in minutes, unusually large bets during specific hours). This helps us protect your account from unauthorized access. We also use aggregated, anonymized data—never linked to your name—to analyze game popularity and improve our platform's speed and stability.

Cookies and Tracking on harumbet

We use cookies to keep you logged into harumbet across sessions. These are essential for basic platform function. We also set optional cookies to remember your language preference and recent bets, so you see familiar content when you return. You can disable non-essential cookies in your browser settings without losing core harumbet access.

Our platform does not use persistent tracking pixels or third-party analytics cookies by default. If you access harumbet via our mobile app, we collect app crash reports and performance metrics to help us fix bugs faster. This data is sent to our servers, not to external analytics platforms.

Third Parties and Data Sharing

We share your data only where necessary. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment integrators) receive transaction details. Hosting providers in the region (our servers may sit outside your jurisdiction) store your account information. We may also share de-identified data with compliance auditors if required by law.

We do not sell or rent your personal information to advertisers, marketing firms, or data brokers. We do not use your data for purposes unrelated to harumbet operations—such as sending unsolicited promotional emails to other brands—without your explicit consent.

Your Rights on harumbet

You have the right to request a copy of all personal data we hold on you. You may ask us to correct inaccurate information—for example, if your registered name was misspelled during KYC. You can request deletion of your account and associated data, subject to legal retention requirements. We will respond to verified requests within a reasonable timeframe. Contact our support team with your account email to begin this process.

If you believe we have misused your data, you may lodge a complaint with your local data protection authority. We cooperate with regulatory investigations. We do not retain data longer than necessary to fulfill our service or comply with law.

We keep your privacy at the heart of harumbet operations. Transparency and consent guide every data decision we make.

Contact harumbet

If you have questions about our privacy practices on harumbet, or wish to exercise your rights, contact our support team. We provide multilingual assistance and aim to address concerns during business hours. You can reach us via the contact form on our platform or by emailing the address listed in your harumbet account settings.

This policy applies to all harumbet users worldwide. We update it as our service evolves. Changes will be posted on this page, and we will notify active users of material updates.